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Coronavirus update

National Resources

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We are now open and available during our normal working hours but will be prioritising urgent cases. If you are unwell or need to speak to a GP, please do contact us using the normal method.

We are still seeing patients face to face when required but you will have a telephone triage appointment with a clinician first.

Outside of normal surgery hours, if you have an urgent medical problem, please contact NHS 111 first. You will be assessed over the phone and be directed to the most appropriate local service.

If you do have to attend a surgery site, please ensure that you wear a face mask.  

If you already have an appointment booked, please attend unless you need to self-isolate. Please refer to the  When to self-isolate and what to do - Coronavirus guide if you are unsure.

If you would like to cancel your appointment and have it rebooked at a later date, please call the surgery number and follow the options.

We will continue to adapt as new guidance becomes available. You may be informed at short notice if your appointment needs to be cancelled. Please bear with us during this difficult time.

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People who are clinically extremely vulnerable are advised to begin shielding again and should follow advice as per the government guidelines set out previously. You can find more details here on the Government guidance on shielding and protecting extremely vilnerable persons from COVID-19 page of their website.

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There are currently no shortages of medicines. You can order your repeat prescriptions as normal through the Prescription Ordering Direct (POD) service, five to seven working days before you run out:

Call: 01793 683755  or Email: bswccg.podadmin@nhs.net
(please remember to include Name, Date of Birth, GP surgery, medications, pharmacy)

When ordering your medicines, please ask if Repeat Dispensing (also known as batch prescriptions) is appropriate for your medicines.

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Please do not contact us with vaccine enquiries, we will invite you when eligible and local stock becomes available.

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Mental health support

If you require any mental health support, please visit the Avon and Wiltshire Partnership NHS Trust advice webiste and view their support page or Swindon LIFT Service for advice and self-referral pathways.

For urgent help please contact us using the normal method.

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The surgery has received new guidance regarding the provision of services during the current lockdown.

We have measures in place to reduce the transmission of COVID19 including staggered appointments, social distancing and the use of masks by both patients and staff.

These measures have been recently reviewed and, as a result of this, we are going to restart our routine services.

Please refer to the Practice Clinics & Services page for more information.