Practice Policies & Patient Information
Accountable Named GP for All Patients
All patients registered at the Moredon Medical Centre have a named doctor who has overall responsibility for your care and support. Your registered GP is also your named accountable and your allocated GP. Your allocated GP will be responsible for the provision of your healthcare. If you choose to see another doctor at the surgery, you are entirely free to go on doing so exactly as before.
If you are unsure of who is your named Doctor please ask at reception.
New patients are allocated a Doctor on Registration.
Complaints Procedure
The Patient Advice and Liaison Service (PALS) Team is here to help ensure patients and visitors have a positive experience of using the Trust’s services from start to finish.
We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.
The Trust offers an open and honest complaints investigation service.
Please be assured that the care you or a loved one receives will not be affected in any way by making a complaint.
If you would like to make a complaint, please try to do so as quickly as possible after the issue has occurred as there is a 12 month time limit.
Please visit the Patient Advice and Liaison Service page on the GWH NHS Foundation Trust Website for full details.
eConsult
We use eConsult to assist us in delivering healthcare services to our patients that register to use eConsult. When you register to use eConsult, you give your explicit consent (permission) for eConsult to collect and use your personal information for the services provided by eConsult.
eConsult may share your personal data with us if you submit blood pressure readings, require an appointment, fit note or test results.
Full details about how eConsult will process your personal information can be found on their privacy notice here:
Fair Processing and Data Privacy Policy for Patients
As you may be aware, the law governing data protection changed on 25 May 2018. In a digitally led, modern world the previous legislation surrounding data protection had become outdated and the UK “General Data Protection Regulation” (GDPR) is in place to give you more clarity and better protection in respect of how and why your data is being used.
Freedom of Information Act
The Freedom for Information Act 2000 gives the public the right to know how public services are run and how much they cost. From January 2005 General Practices must respond to requests about information it holds. However, requests will have to satisfy a number of conditions. For further information please contact our Practice Manager.
GP Average Earnings
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Moredon Medical Centre in the financial year ended 31st March 2016 was £68,725 before tax and National Insurance. This is for 3 full time GPs and 1 part time GP who worked in the practice for more than six months.
NHS Summary Care Records
As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out). If you wish to opt out download and complete the opt out form and return to the Practice (see below).Information Website
Summary Care Records on the NHS Digital website.
Information Leaflets and Opt-Out Form
Population Health Management
Population Health Management (or PHM for short) is aimed at improving the health of an entire population. It is being implemented across the NHS and this Practice is taking part in a project extending across Bath, Northeast Somerset, Swindon and Wiltshire.
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.
Transferring Your Electronic Health Record Information Leaflet.