Other Ways to Order Your Prescriptions
- By Phone:
Telephone 01793 683 755. This will connect you to the POD (Prescription Ordering Direct) Team who will deal with your request on behalf of the Surgery. - Email:
For less urgent repeat prescriptions please email: bswccg.podemergency@nhs.net
You will need to provide the name of your GP practice, your name, your date of birth, medicines required andthe name/location of your usual pharmacy. Your prescription will be ready for collection after one week. - Chemist:
Arrange with a local chemist to request & collect your prescription. See Collection points section below.
We do not take prescription requests over the phone or fax because errors are easily made with this method.
When will my Prescription be ready?
Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from the surgery.
| Request Received | Script Ready By |
|---|---|
Monday | Wednesday |
Tuesday | Thursday |
Wednesday | Friday |
Thursday | Monday |
Friday | Tuesday |
For Example | |
Please request repeat prescriptions well in advance of public holidays, etc.
Collection Points
Patients can either collect their prescription from the surgery or a chemist of their choice.
In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the 'Prescription Collection Service'. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing - forms are available from most chemists.
Electronic Prescriptions Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Find out how this could save you time by downloading our leaflet.
Prescription Ordering Direct
The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription!
All it takes is a simple phone call that you can make from the comfort of your own home – there's no need to go into your GP practice or pharmacy.
You'll also speak to a trained prescription clerk who can discuss your needs meaning you’ll only order medication when you need it – saving the NHS money to spend on other important services.
Good Medication Management is Important
Please preempt ordering prescriptions to avoid medication running out.
If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist will give you a couple of tablets until you get your new prescription.
It is good practice that repeat medication is regularly reviewed so that you get optimum care. Please make note of the review date and make an appointment to see the doctor.
If you are going on holiday you should take a list of your medication with you. In case you have a problem ENSURE YOU HAVE ENOUGH MEDICATION TO COVER YOUR HOLIDAY. SOME COUNTRIES ALSO NEED A DOCTOR's LETTER TO EXPLAIN THE MEDICATION. Check with your travel agent.
If you have elderly relatives ensure that they have an adequate supply of their medication. Dossette boxes/blister packs can be arranged if they have a large amount of medication to take.
Useful Information
Each drug has two names - the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.
Please book your medications review appointment at least 10 days before your medication runs out.
Prescriptions & Exemptions
Medicines are free to: pensioners, children under 16, people under 19 years old and in full time education, pregnant or nursing mothers, and people suffering from one of a number of specified individual conditions. Exemption arrangements are also available to those who are likely to have difficulty in paying prescription & other health charges charges.
For further details or to apply see www.nhsbsa.nhs.uk/exemption-certificates/medical-exemption-certificates