Appointments

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APPOINTMENTS

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How to Book Your Appointment

  1. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service:
    See our Registration Notes for details.
  2. By Telephone:
    Call 01793 342000 during our opening hours.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Urgent (Same Day) Appointments

If you have an urgent problem during surgery hours, please call us on 01793 342000.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible. Please see our Urgent Problems and Out of Hours page for information.

General Information

Please try to ring for routine appointments between 8am & 5pm. Sometimes problems and reviews can be dealt with over the phone via a booked telephone appointment which the receptionists can book you in for. This can save you the need to attend the surgery to be seen in person.

During a GP Appointment

GP appointments in the practice last for about 10 minutes, so please don't present more than 2 different problems per consultation.

A single consultation is for one person only. Please do not expect the doctor to see more than this; they will probably ask the patient without an appointment to come back another time.

Phone consultations last for 5 minutes and only 1 problem can be dealt with in that time.

If you need to cancel an appointment, click here.

If you are late for your practice appointment, you will either have to wait until the end of surgery to be seen or re-book for another day. If someone has canceled their appointment during the surgery you may take their vacant slot. If you turn up late for your appointment after the surgery has finished (without telling us first) you will not be seen except in exceptional circumstances and you will have to book another appointment.

If you feel that your problem will take longer than 10 minutes for the doctor to sort out, please mention this when you book your appointment as a longer consultation can be arranged.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. For further information please see our Chaperones policy.

Appointments - A Few 'Golden Rules'

  • Each appointment is for one person only. If other family members need to be seen please book a separate appointment.
  • If you think your problem is very complicated or if you have several things that you want to discuss with your Doctor, please request a double appointment from the Receptionist or online with Systmonline.
  • Urgent appointments are for medical problems that cannot wait until the next day.
  • Please try to arrive 5 minutes before your appointment time.
  • The Doctors always try to keep their consultations to time but due to the wide range of problems that patients present with this is not always possible. If delays occur we would appreciate your patience and understanding.

Further information can be found on our Getting the Most out of a Consultation page.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online (Alternative Method - No Login Required):
    Cancel your Appointment Online.
  3. By Telephone:
    Please call us on 01793 342000.
  4. By Fax:
    Please send us a fax on 01793 342011.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.

Friends and Family Test

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.